Rates

We recognize that you have several choices when selecting an Apple consultant and will strive to exceed your expectations. In addition to giving you the best technical support, our goal is to provide you with exemplary service.

Understanding the concept of “good news travels fast but bad news travels faster,” we realize that it is in our best interests to make certain you are more than satisfied with our work. Our success depends on the good will and referrals of our clients.

  • Standard hourly rate - $145.00 per hour
  • Server hourly rate - $190.00 per hour
  • Emergency rate - 1.5 times the hourly rate (Standard or Server)
    (for service before 8:00 AM or after 5:00 PM,
    Monday - Friday, weekends and major holidays)
  • Standalone, non-networked computer - $115.00 per hour

We also offer both prepaid service contracts and monthly maintenance contracts. Please contact us for more information.


Guarantee

Caldera Consulting guarantees that all services and consultations will meet your approval. If you are dissatisfied for any reason, no charges for services will apply if we are notified within two (2) days of the completion of services in question.


Certifications

Apple certifications indicate that we have the foundation and necessary knowledge to service Apple systems. It is a requirement for employment with Caldera Consulting that our consultants hold certifications for Apple's latest software (OS X, OS X Server, and iOS). Our consultants have earned the following certifications:

  • Apple Certified Specialist Mac OS X Security & Mobility
  • Apple Mobility Technical Competency
  • Apple Certified System Administrator (ACSA)
    Security Best Practices
    Xsan Administration
    OS X Deployment
    Directory Services Integration and Administration
  • Apple Certified Technical Coordinator (ACTC)
  • Apple Certified Support Professional (ACSP)
  • Apple Certified Help Desk Specialist (ACHDS)
  • CompTIA Network+

In addition to this technical expertise, we believe it is our application of this knowledge which is most valuable to our clients. Our consultants have worked in business environments supporting more than 60 Macs. We understand the issues facing our clients.